I Suck At Comcast

Apparently, Comcast is going through a digital migration where they are "upgrading" their devices. Now, I suck at Comcast. Truth be told, I dislike Comcast. My past experience with Comcast has not been too favorable. Thankfully, I don't have Comcast as a provider, so I don't have to deal with their terrible service.

Unfortunately, my parents still have Comcast because the city of Quincy seems to have some deal with the devil (Comcast). And naturally, the dutiful son that I am, I am usually the first person contacted whenever my parents have an issue. It's a frustrating burden at times especially when I have time constraints while raising two kids. I sometimes can see now why my older brother moved to another state.

Luckily for me, I just so happened to have some time available on Sunday. So off I went with my two year old daughter (Briana) and my six month old daughter (Bridget) to visit my parents. My parents were absolutely thrilled by the visit.

Anyway, I connected the devices (as part of the digital migration) to the televisions in the house. It turns out, these devices have to be "activated". What a pain. What happened to the days of just hooking up the box and voila!... cable? And since my parents do not have access to the internet, that meant activation by contacting Comcast customer service. Fun.

Needless to say, two of the three devices were up and running. One of the devices, for some reason, was not working on one of the televisions. The customer service response: bring the device back into the store and swap it out. Why the brand new device wasn't working to begin with? I have no idea... and apparently neither does Comcast customer service.

So now my parents will have to swap out the device, which will probably mean that I'll have to find some time to visit them again. And of course, there is no guarantee that the swap of these digital devices will even work. Frustrating. But at least my parents got to spend some quality time with their grand children. So that's always a plus.